Customer Success Management

At bpm’online, we are inspired to help companies ACCELERATE business transformation. To do this, we rely on our highly trained and certified network of partners to provide implementation and consulting services for bpm’online products. With more than 500 highly skilled systems integrator and consulting partners in 35 countries around the world, bpm’online matches companies with the best partner for their implementation needs.

Success Management

CSM is the real game changer. Customer success managers at bpm’online provide lifetime guidance for the successful use of bpm'online technology. Unlike a classical support team, the functions of the CSM are not limited to resolution of temporary technical issues. The mission of the CSM is to constantly maintain communications with the customer and ensure that bpm'online system’s key modules or specific features are utilized in its entirety, and that the customer business goals are fully met.

Major activities performed by the CSM include

  • Regular contact with the customer
  • Helping the customer to be acquainted with all the necessary features
  • Gathering the initial information and helping the customer to have a technical query resolved
  • Conducting weekly and individual (upon request) webinars with an overview of the bpm'online system features and answers to the customer questions
  • Providing the customer with White Papers and reference articles to help understand the bpm'online applications better..

Working with our dedicated Customer Success Manager offers a number of benefits, among which:

Fast onboarding thanks to constant contact of the CSM with the customer
Greater scale of system usage: your employees get well-trained during the webinars that enable a fullerusage of bpm'online applications
Early user adoption: getting all the questions answered and all the functions explained by the CSM
Higher ROI, lower TCO
Enjoy excellent customer experience and elevated support with bpm’online customer success service