Support Packages

Basic
Business
Premium
Subscription
% from licenses cost
Inclusive of the subscription
10%
not less than $5,000
20%
not less than $15,000
The maximum response time (1st priority cases)
Next Business Day
8 Hours
2 Hours
The maximum response time (2nd - 4th priority cases)
2 Business Days
Next Business Day
6 Hours
Operating hours (GMT +3)
8 am – 6 pm
(Sunday – Thursday)
8 am – 6 pm
(Saturday – Thursday)
8 am – 6 pm
(Saturday – Thursday)
Unlimited number of cases
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Consultation on System implementation and configuration
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Report development and system customization
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Updates to new versions and critical patches provision
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Web ticket Support
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Phone Support
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Backup
•
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SLA
•
•
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Advanced Security
•
•
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Priorities Management
-
•
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Dedicated Customer Success Manager
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Company
About Careers
Product
Enterprise Portal Human Capital Financial Suite Digital Workplace View all products
Services
Professional Services Technical Support Customer Success Management
Contact Us
Sun - Thu 8:00 - 17:00
+973 7777 7800
Bahrain Financial Harbor, Manama, Kingdom of Bahrain PO Box 17422
Mobile App
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