Support Packages

Basic
Business
Premium
Subscription
% from licenses cost
Inclusive of the subscription
10%
not less than $ 700
15%
not less than $ 14 000
The maximum response time (1st priority cases)
4 hours
1 hour
30 mins
The maximum response time (2nd - 4th priority cases)
8 hours
4 hours
2 hours
Operating hours (GMT +3)
8 am – 6 pm
(Sunday – Thursday)
8 am – 6 pm
(Saturday – Thursday)
24/7
Unlimited number of cases



Consultation on software installation and configuration



Consultation on functionality



Consultation on customization



Consultation on configuration
and development on remoteApps
-


Identification and elimination of software malfunctions



Updates to new versions and critical patches provision



Access to remoteApps community



Offline support



Online support
-


Priorities management
-
-

Dedicated Customer Success Manager
-
-

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