Support Packages

Basic
Business
Premium
Subscription
% from licenses cost
Inclusive of the subscription
10%
not less than $5,000
20%
not less than $15,000
The maximum response time (1st priority cases)
Next Business Day
8 Hours
2 Hours
The maximum response time (2nd - 4th priority cases)
2 Business Days
Next Business Day
6 Hours
Operating hours (GMT +3)
8 am – 6 pm
(Sunday – Thursday)
8 am – 6 pm
(Saturday – Thursday)
8 am – 6 pm
(Saturday – Thursday)
Unlimited number of cases



Consultation on System implementation and configuration
-


Report development and system customization
-


Updates to new versions and critical patches provision
-


Web ticket Support
-


Phone Support



Backup



SLA



Advanced Security



Priorities Management
-


Dedicated Customer Success Manager
-
-


-
-

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